Frequently Asked Questions

All rental applications can be submitted online through our website. Each adult (18 years or older) who will live in the property must complete a separate application. Applications can also be filled out manually at one of our leasing offices.

Yes. The application fee covers credit, background, and rental history screening and is non-refundable.

Applications are evaluated based on factors such as:

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• Verifiable income (2x Monthly Rent)

• Employment Verification

• Rental History

• Criminal Screening Results

• Eviction Screening Results

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Qualification requirements may vary by property.

Rent payments can be made securely through the tenant online portal. Tenants can also set up automatic payments for convenience. We also accept certified cashier's checks and prepaid money orders.

Rent is typically due on the first day of each month. Any grace periods and late fees are outlined in your lease agreement.

Maintenance requests should be submitted through the tenant portal so our maintenance team can track and address issues quickly.

Emergency maintenance issues may include:

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• Major plumbing leaks or flooding

• Loss of air conditioning during extreme heat

• Electrical hazards or power issues

• Fire or storm damage

Pet policies vary by property. We generally allow pets with prior approval and additional deposits. We do prohibit certain breeds, please contact us for additional details.

Any additional occupants must be approved and added to the lease agreement before moving into the property.

You can contact us through your tenant portal, or by phone, or via the contact information provided on our website.